Resume of Zack Caussy

Professional Experience

Oct. 20 - 2024 > Strasbourg, FR

Providing comprehensive support to a family member with disabilities, including administering specialized care, overseeing nutrition, and organizing activities aimed at improving quality of life.

2019 - Sept. 20 > ERM Automatismes – Carpentras, FR

Development of marketing communication strategies to increase visibility and attract new clients.
Regular analysis of sales performance to propose strategic adjustments.
Close collaboration with sales and marketing teams for a cohesive market approach.
Retention of existing clientele and encouragement of contract renewals.
Competitive intelligence to identify market trends and growth opportunities.

2017 - 2018 > Architecture Conception Nord, FR

Self-taught training in home automation, with advanced skills in Python programming for efficient management of home automation systems such as smart switches and outlets, as well as the creation of a local server on Raspberry Pi. Development of websites for an intuitive user interface and implementation of remote control solutions from various devices, including voice commands with Alexa.
Recognized expertise in electrical standards compliance and installation of new electrical panels, with a focus on future integration of photovoltaic solutions for optimized and sustainable energy management.

2012 - 2017 > Texas Instruments France – Paris, FR

Significant contribution to revenue growth, with an increase of over 1 million euros per year through my efforts as a field sales representative.
Active prospecting and building an effective customer database, using a CRM, as well as meticulous tracking of information and orders through various communication channels such as phone and email.
Strategic planning of appointments over a two-week period, allowing for effective on-site solution presentations.
Development of strong partnerships with the education sector, including with academy inspectors and academic trainers in the regions of Nord, Ile de France, Est, Normandie, Rhône-Alpes, Franche-Compté, and Ile de la Reunion.
Successful presentation of our solutions to general and regional councils, thereby demonstrating our added value and relevance to these bodies.
Professional preparation of quotes and invoices, particularly in the context of group purchases, ensuring efficient and transparent financial management.

2010 - 2011 > Texas Instruments Europe – Prague, CZ

Leading a multicultural team of call center consultants, ensuring their continuous training and motivating them to meet, then exceed, their KPI and SLA objectives.
Providing enlightened leadership in managing client relationships, ensuring high standards of customer satisfaction and retention.

2009 - 2010 > Hoseasons – Icon Communication Centre – Prague, CZ

Effectively supervising reservation and customer service operations, ensuring that the highest quality standards are maintained at all times.
Mentoring and training a team of high-performing salespeople, providing them with the necessary skills to excel in a dynamic sales environment.

2008 - 2009 > British Telecom – Icon Communication Centre – Prague, CZ

Excelled in telemarketing and sales management, surpassing performance targets and contributing significantly to company revenue growth, 4/5 average sales/day.
Developed strong customer relationships, providing exceptional customer service and ensuring customized solutions to meet specific client needs.